Dear Nahida,

Thank you for taking the time to share your detailed feedback about your recent experience with Palestinian Elegance. We truly value your input as it helps us improve both our products and services.

First, I’m glad to hear that you liked the quality and embroidery of the cotton thobe. It’s wonderful to know that it met your expectations in terms of style and comfort.

However, I sincerely apologize for the inconvenience you experienced during your visit to the Richardson/Dallas store. Your concerns about the website not listing the Plano store as an option have been noted, and I’ll escalate this to our technical team to ensure all store locations are accurately displayed for future customers.

Regarding your interaction with the store employee, I’m sorry to hear that the assistance provided did not meet your expectations. We will address this with the team to ensure they are better equipped to answer customer queries confidently and provide a more seamless in-store experience.

Additionally, I regret that the pricing discrepancies and the condition of the thobe in-store were disappointing. We strive to maintain consistent quality and pricing across all channels, and I’ll make sure this feedback is shared with the respective teams for review and improvement.

Thank you again for your suggestions and for rating your experience. Your feedback is invaluable, and we are committed to making the necessary adjustments to enhance our service. If there’s anything else I can assist you with, please don’t hesitate to reach out.

Best regards,
Customer Support Team
Palestinian Elegance
admin@palestinianelegance.com
+1 (469) 756-2538