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SHIPPING & DELIVERY POLICY

At Palestinian Elegance, we work to process and ship orders as quickly and securely as possible. Please review this Shipping & Delivery Policy before placing your order.

Before proceeding to checkout, customers are required to acknowledge that they have read and understood our Shipping & Delivery Policy and Returns & Refunds Policy.

ORDER PROCESSING & DISPATCH

Most orders are processed and dispatched within 1–3 business days after the order is successfully placed and payment is confirmed.

During periods of high order volume, holidays, major sales, product launches, or other peak periods, processing may take up to 6 business days.

Processing time is separate from shipping/transit time. Delivery estimates begin after the order has been dispatched to the shipping carrier.

Business days generally exclude weekends and recognized holidays.

If an item requires customization, alteration, special preparation, or is identified as a preorder or made-to-order item, additional processing time may apply as disclosed on the applicable product page or communicated to the customer.

ESTIMATED SHIPPING TIMES

After your order has been dispatched, estimated carrier transit times are generally:

United States: 2–7 business days

Canada: 7–15 business days

Australia: 7–15 business days

Europe: 7–15 business days

Other International Destinations: 7–15 business days

These are estimated transit times and are not guaranteed delivery dates unless a specific guaranteed shipping service expressly states otherwise.

Processing time should be added to the estimated carrier transit time when estimating the total time from order placement to delivery.

HIGH-DEMAND & PEAK PERIODS

During periods of unusually high demand, major promotions, holidays, severe weather, carrier disruptions, or other circumstances affecting fulfillment or transportation, processing or delivery may take longer than usual.

We will make reasonable efforts to keep customers informed of significant delays.

If we determine that we cannot ship an order within an applicable promised shipment timeframe, we will handle the delay, cancellation options, and any required refund in accordance with applicable law.

TRACKING INFORMATION

When tracking is available, customers will receive shipping confirmation and tracking information after the order has been dispatched.

Customers are responsible for monitoring their tracking information and delivery status.

Tracking information may take time to update after a shipping label is created or after the carrier initially receives the package.

A shipping label being created does not necessarily mean that the carrier has already physically accepted or scanned the package.

DELIVERY ESTIMATES

Any delivery date displayed at checkout, provided by a shipping carrier, or included in tracking information is generally an estimate unless expressly identified as guaranteed.

Delivery may be affected by circumstances outside Palestinian Elegance's direct control, including:

  • Carrier delays or disruptions
  • Severe weather
  • Holidays and peak shipping periods
  • Customs or border processing
  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Local delivery disruptions
  • International transportation delays

Palestinian Elegance cannot guarantee carrier-controlled delivery dates for non-guaranteed shipping services.

This does not affect any rights customers may have under applicable law.

EXPEDITED SHIPPING

When expedited shipping options are available, the selected service generally refers to the carrier's transit service after the order has been processed and transferred to the carrier, unless expressly stated otherwise at checkout.

Selecting expedited shipping does not automatically eliminate normal order processing time.

If a specific expedited service includes a guaranteed delivery commitment, that commitment is subject to the applicable carrier's terms, limitations, and exceptions.

Expedited shipping charges that have already been performed are generally non-refundable, except when required by applicable law or when otherwise appropriate due to a verified error by Palestinian Elegance.

CUSTOMER SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting your order, please carefully verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City and state/province
  • ZIP or postal code
  • Country
  • Contact information

If you discover an address error, contact us immediately at admin@palestinianelegance.com.

We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

Orders returned because of an incorrect, incomplete, or undeliverable address supplied by the customer may require additional shipping charges before being resent.

PACKAGES MARKED DELIVERED

When carrier tracking shows a package as Delivered, customers who cannot locate the package should promptly:

  • Check the delivery location and surrounding property
  • Check with household members
  • Check with neighbors when appropriate
  • Review any available delivery photograph or carrier notification
  • Contact the shipping carrier for additional delivery information

If the package still cannot be located, contact Palestinian Elegance promptly.

We can provide available tracking and shipment documentation and assist with an eligible carrier investigation or claim where appropriate.

Carrier tracking, delivery scans, delivery photographs, signature confirmation, GPS information when available, and other carrier documentation may be used when investigating a reported missing delivery.

Each claim will be reviewed based on the available evidence and applicable law.

LOST PACKAGES

A package is not automatically considered lost solely because tracking has temporarily stopped updating or because delivery is later than originally estimated.

If tracking indicates that a shipment may be significantly delayed or lost in transit, please contact us so that we can investigate with the carrier.

If the carrier confirms that a shipment was lost in transit, Palestinian Elegance will provide an appropriate resolution, which may include replacement or refund depending on the circumstances and applicable law.

Please allow reasonable time for carrier investigations and claims to be completed.

STOLEN PACKAGES

If tracking confirms successful delivery but the package is believed to have been stolen after delivery, please contact us promptly.

Customers may also be asked to cooperate with the carrier, local authorities, property management, or other appropriate parties when investigating suspected theft.

Palestinian Elegance will provide available shipping and delivery documentation and reasonable assistance with an eligible carrier claim.

A report of theft after confirmed delivery does not automatically establish that the shipment was lost in transit or that Palestinian Elegance failed to fulfill the order.

Each situation will be reviewed individually based on available evidence and applicable law.

INTERNATIONAL ORDERS, CUSTOMS & DUTIES

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage charges
  • Clearance delays
  • Other fees imposed by the destination country

Unless expressly stated otherwise at checkout, customers are responsible for applicable customs duties, import taxes, and other charges imposed by their country or local authorities.

Customs processing is controlled by government authorities and carriers and may cause delays outside Palestinian Elegance's control.

Estimated international shipping times do not include unexpected customs or clearance delays.

Customers are responsible for complying with applicable import requirements in their destination country.

REFUSED OR UNCLAIMED PACKAGES

If a customer refuses delivery or fails to claim a shipment and the package is returned to Palestinian Elegance, the order will be reviewed once the merchandise is received back.

Where permitted by applicable law, shipping charges, return-to-sender costs, customs charges, or other costs resulting from an unclaimed or refused shipment may be deducted from any applicable refund or charged before reshipment, unless the refusal resulted from a verified error by Palestinian Elegance.

Merchandise must be returned to us before an applicable refund or reshipment can be completed.

DAMAGED PACKAGES OR ITEMS

If your package or merchandise arrives visibly damaged, contact Palestinian Elegance within 2 calendar days of confirmed delivery.

Please retain:

  • The merchandise
  • Original packaging
  • Shipping box or mailer
  • Shipping label
  • Product tags

Provide clear photographs showing the package and reported damage.

Do not discard, wear, wash, alter, repair, or independently return damaged merchandise while your claim is under review.

Verified damaged or defective merchandise will be handled according to our Returns & Refunds Policy, where our primary resolution is generally to replace or correct the affected item when reasonably possible.

ORDER CANCELLATIONS BEFORE SHIPMENT

If you need to request cancellation, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, customization, fulfillment, or shipment.

If we are able to cancel an eligible order before fulfillment, any applicable refund will be processed according to the circumstances and our Returns & Refunds Policy.

Customized, altered, special-order, made-to-order, and final-sale merchandise may have additional cancellation restrictions once processing or work has begun.

SHIPPING DELAYS & CUSTOMER COMMUNICATION

If we become aware of a significant fulfillment or shipping issue affecting your order, we may contact you using the email address or contact information provided with the order.

Customers should ensure that their contact information is accurate and monitor order-related communications.

When required by applicable law, customers will be provided appropriate options regarding qualifying shipment delays, including cancellation and refund rights where applicable.

POLICY ACKNOWLEDGMENT

Before proceeding to checkout, customers are required to confirm that they have read and understood our Shipping & Delivery Policy and Returns & Refunds Policy.

When the required acknowledgment is completed, Palestinian Elegance records the following with the corresponding order:

“Accepted — Shipping & Delivery Policy and Returns & Refunds Policy”

This acknowledgment documents that the customer was presented with and acknowledged the applicable policies as part of the ordering process.

Policy acknowledgment does not waive or restrict any consumer rights or remedies that cannot legally be waived.

SHIPPING EVIDENCE & PAYMENT DISPUTES

In the event of a delivery claim, payment dispute, or chargeback, Palestinian Elegance may provide relevant documentation to the payment provider or financial institution, including where applicable:

  • Order confirmation
  • Customer's recorded policy acknowledgment
  • Shipping address supplied at checkout
  • Fulfillment date
  • Carrier and tracking information
  • Carrier acceptance scans
  • Delivery confirmation
  • Signature confirmation when available
  • Delivery photographs when available
  • Customer communications
  • Carrier investigation or claim information

Shopify specifically identifies tracking, delivery confirmation, customer communications, and policies agreed to at checkout as useful evidence when responding to disputes.

Nothing in this policy prevents a customer from exercising rights available under applicable law.

CONTACT US

For questions regarding shipping, tracking, delayed orders, or delivery concerns, contact:

Palestinian Elegance
admin@palestinianelegance.com

Please include your order number and any relevant tracking information, photographs, or documentation so our team can assist you efficiently.