Frequently Asked Questions - Palestinian Elegance
What payment methods do you accept?

You can use all major credit cards and PayPal in our store.

How secure is my personal information?

Palestinian Elegance adheres to the highest industry standards to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

My tracking number is not working.

90% of our orders have a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at palestinianelegance@gmail.com if you need more information about your shipment without a tracking code, and we'll do our best to assist you!

You will receive your tracking number by email within a few days of your order. You can then track your order using the code on our Track Order page. Please make sure you've inserted your code correctly; the best way to do this is by using copy & paste.

How do I know if my order has been shipped out?

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch. You can also check our online order tracking page.

The tracking site says delivered, but I haven't received my package yet.

Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home, or contact your local post office as they may hold the item for you.

Do you ship internationally?

Palestinian Elegance ships worldwide every day. Shipping is available for most countries around the world.

How long does it take for my order to ship out?

All items are subject to a handling period before they are dispatched. 99% of orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped.

My order did not arrive on time, what should I do?

If for any reason your items do not arrive within 45 business days from the purchase date, please contact palestinianelegance@gmail.com.

How long does shipping take?

Standard International Shipping: 8-20 business days

All orders will be dispatched from our warehouse within 3 business days. In peak periods, please allow up to 6 business days for dispatch.

How is the package being delivered?

This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch, or local post office with a notice left in your mailbox. Most orders will be available for pickup from your local post office once you receive a notice letter in your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.

How much do you charge for shipping?

We offer GREAT shipping rates worldwide!

From where is my package being shipped?

Our warehouses are located in Palestine and the United States. Most orders are shipped from the United States. If you need more information, please contact us at palestinianelegance@gmail.com.

What if I receive a damaged or faulty product?

If you have received a damaged or faulty product from Palestinian Elegance, please send us photographic or video proof of the damage, and we will send you a new working item right away (free of charge).

I've put a wrong shipping address or chose the wrong variant! Can I change it?

If this happens, email us at palestinianelegance@gmail.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.

My package is stuck in customs, what can I do?

Customs, Postal Services, and Palestinian Elegance are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be held responsible for the customs services in your country. Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at Palestinian Elegance. For further details of charges, please contact your local customs office. If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.

Can I change my shipping address?

Once you have placed an order, the information goes straight to the shipping department, which takes 1-3 working days to process. After which, the shipping department will send the tracking codes to the data entry to update the tracking codes and send a shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order, and we might be able to take care of it. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Note: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Wholesale Opportunities with Palestinian Elegance


Join our wholesale program and offer a taste of authentic Palestinian culture with our exquisite range of products. Here’s what you can wholesale from us:

1. Wedding Items:
- Discover our stunning collection of wedding attire and accessories, perfect for those seeking a touch of traditional elegance. Our offerings include beautifully embroidered bridal dresses, unique headpieces, and other essential bridal accessories.

2. Accessories:
- Complement any ensemble with our range of accessories. From intricately designed jewelry to elegant scarves, our accessories reflect the rich heritage and craftsmanship of Palestinian culture.

3. Kuffiyeh:
- Stock the iconic Palestinian Kuffiyeh, a symbol of identity and solidarity. Our Kuffiyehs are crafted with attention to detail, available in various designs and colors to suit different preferences.

By partnering with Palestinian Elegance, you can provide high-quality, culturally significant products that stand out for their authenticity and craftsmanship.

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