Frequently asked questions

We accept major credit and debit cards and PayPal. Available payment options are shown at checkout before you place your order.

Our online store uses Shopify's secure checkout to process payments. You can read more about how we handle personal information in our Privacy Policy.

Payments are processed in US dollars (USD). If your bank or card uses another currency, its conversion rate or applicable fees may affect the final amount charged.

Email admin@palestinianelegance.com as soon as possible with your order number and requested change. We'll review your request, but changes and cancellations cannot be guaranteed once processing, customization, fulfillment, or shipping has begun. Certain special-order and final-sale items have additional restrictions.

Contact admin@palestinianelegance.com immediately with your order number and the correct address. We'll do our best to help before the order ships, but changes cannot be guaranteed once it enters fulfillment or is transferred to the carrier. Additional shipping charges may apply if a package must be resent because of an incorrect address.

Most orders are processed and dispatched within 1–3 business days after payment is confirmed. Processing may take up to 6 business days during holidays, sales, or other busy periods. Custom, altered, preorder, or specially prepared items may require additional time. Processing and transit times are separate.

Estimated transit times are generally 2–7 business days within the United States and 7–15 business days for Canada, Australia, Europe, and other international destinations. These are estimates, not guarantees. Add processing time to estimate delivery from the date you order. Weather, holidays, customs, and carriers can cause delays. See our Shipping & Delivery Policy for details.

Yes, we offer international shipping to destinations supported at checkout. Enter your delivery address to see available shipping services. Customs duties, import taxes, and similar charges imposed by your country are generally the recipient's responsibility unless checkout expressly states otherwise.

Shipping rates depend on your delivery destination, order, and chosen service. All available options and charges are shown at checkout before you complete your purchase.

When tracking is available, you'll receive a shipping confirmation with your tracking information after dispatch. You can follow your shipment through the link provided. Tracking updates may take some time to appear, especially while the carrier processes its first scans.

Not necessarily. A shipping label may be created before the carrier physically receives the package, and early tracking scans can take time. If your shipment appears unusually delayed or tracking remains unchanged, email admin@palestinianelegance.com with your order number so we can investigate.

Check your delivery location, surrounding area, household members, and any carrier delivery photo or notice. Contact the carrier for additional details. If you still cannot locate the package, email us your order number and tracking details. We'll review the available evidence and help with an eligible carrier investigation.

If purchased with your order, Shipping Protection covers packages confirmed lost in transit while in the carrier's possession before delivery. It does not cover theft after confirmed delivery, including porch theft. To report a possible loss in transit, contact admin@palestinianelegance.com with your order number and tracking information.

Always start with the individual product's size guide and garment measurements. Bust, length, and fit can vary by design, so the product-specific chart is more useful than a general size label. Compare the measurements with a garment you already own that fits comfortably. You can also review our Sizing Guides or email us before ordering.

We maintain a limited return policy because many pieces feature specialty embroidery, occasion wear, or limited inventory. A change of mind, a size selected incorrectly by the customer, or a personal fit preference generally does not qualify for a return or refund. Any discretionary exception must be approved in advance and may involve disclosed shipping or other applicable charges. Read our Returns & Refunds Policy before purchasing.

Exchanges are not generally available for an incorrectly selected size, a change of mind, or a personal preference unless we expressly approve an exception. If we sent an incorrect item, size, or color, or an item has a verified material defect, we'll review the issue and determine an appropriate correction or replacement, subject to product availability and our policy.

Please email admin@palestinianelegance.com within 2 calendar days of confirmed delivery. Include your order number, a description of the issue, clear photographs of the full item and the affected area, and photographs of tags or packaging when applicable. Keep the item and packaging in their original condition. After review, the resolution may include a correction, replacement, store credit, or another remedy in accordance with our policy and applicable law. Do not return merchandise without authorization.

Custom-made, personalized, specially altered, and special-order items are generally final sale. Items marked final sale, or sold under a promotion designated as final sale, are generally not eligible for preference- or sizing-based returns. This does not remove rights or remedies for qualifying defects, errors by Palestinian Elegance, or other circumstances protected by law.

Some pieces feature handcrafted embroidery, specialty fabrics, or artisanal details. Minor differences in placement, stitching, texture, or color tone may be part of their character. If a difference materially affects quality or means the item doesn't match its description, please contact us within 2 calendar days after delivery so we can review it.

Not necessarily. Every request is reviewed individually. Depending on the circumstances, we may correct the order, replace the affected item, or provide store credit. Refunds are considered when required by applicable law or when no reasonable alternative is available under our policy. Please refer to our Returns & Refunds Policy for full details.

Yes. Visit us in Richardson, Arlington, or Plano, Texas. You can find store addresses and additional information on our Boutique Locations page.

For questions about an order, product details, sizing, delivery, or returns, email admin@palestinianelegance.com. Please include your order number for order-related questions, plus any relevant tracking details or photographs, so our team can assist you efficiently.